the story of the humptie

Terms & Conditions

Registered Company: Humpties Ltd
Registered in England & Wales
Registered Address: Unit 2, 4 Gidley Way, Horspath, Oxford, England, OX33 1RQ
Registered Company Number: 11146461

Definitions
In these conditions the following terms shall have the following meaning: "The Company" means Humpties Ltd. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.

Payment
Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. As the Humpties will be made especially for you, payment will be taken from your chosen payment method when you place your order.

We use PayPal’s secure payment gateway; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order. We do not store credit card details nor do we share customer details with any 3rd parties

Delivery Time
When we have the items of your order in stock it is dispatched quickly. In the UK we use UPS, for exports we use a UPS international delivery service unless instructed otherwise. We send you an email when your order has been dispatched.

On average
UK customers - Orders should be with you within 1 - 3 working days after dispatch.
European customers - Orders should be with you within 3 – 4 working days after dispatch.
Rest of World customers - Orders should be with you within 5 - 7 working days after dispatch.

Notice
You will be responsible for any import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Stock
Items ordered that are in stock should be dispatched within 24 hours of the order being placed. Humpties Ltd holds limited stock in our factory and sometimes your order maybe placed in a queue to be manufactured, we will try and inform you if this is the case and when you can expect delivery. We aim to ship all orders within 28 days.

Claims
Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to Humpties Ltd within seven working days of delivery. Humpties Ltd shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Humpties Ltd, promptly return any of the goods subject to any claim and any packing materials securely packaged to Humpties Ltd for examination.

Liability
If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Humpties Ltd shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.

If the Customer establishes that any of the goods are defective Humpties Ltd shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.

In no circumstances shall the liability of Humpties Ltd to the Customer under this condition exceed the invoice value of the goods.

Returns
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 7 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached. At Humpties Ltd we offer a 28 day returns policy from the date of receiving the goods. In this instance all refunds exclude postage costs, unless a mistake has been made by us.

Privacy Policy
We are committed to protecting your privacy. You can read our full Privacy Policy here.

Product Specifications
Humpties Ltd reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer's statutory rights will not be affected.

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